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Imran Ahmed

IT Consultant, Information Technology and Services

Hi, I'm Imran Ahmed (ImranahmedIT). Welcome to my profile!

Imran Ahmed's Bio:

Imran Ahmed is an extremely ambitious undergraduate student at the University of Salford looking for a career in Information Security. To develop and achieve my ambitions he seeks out and enjoy opportunities to learn new skills in different situations to understand and use them effectively.   Imran's enthusiasm, tenacity and willingness to seek out guidance with his work allow him the chance to accomplish all objectives to his highest standards. In addition to this, by planning and organising my study, social life and working life he can be more flexible with time so he is able to commit to overtime at short notice during busy periods.   Winning the "Microsoft Student of the Year" Award gave Imran Ahmed the confidence in his abilities to work hard to achieve his goals especially when working with others. His polite interpersonal skills allow him to communicate effectively to understand directions from seniors and communicate well with his peers.

Imran Ahmed's Experience:

  • IT Consultant (Part-Time) at Almond Solicitors Limited

    June 2014 - Present

    Design and maintain Websites Web site traffic growth Web site UI Configure and maintain PC's Search Engine Optimization Look after IT Peripherals Maintain IT Security procedures Configure new systems Design and Implement new database management systems Fix Hardware / Software related issues Implement new processes to speed existing processes Offer IT assistance in all scenarios Configure Spider-phones Monitor network for connectivity issues

  • Customer Service Advisor (Part-Time) at Missguided Ltd

    October 2012 - Present

    - Providing customer care support for customers and retailers, answering support queries via phone & email. - Providing High-Level Customer service - Recording and rectifying faults as reported on with parcels, couriers and customer service. - Train and support other staff.

  • IT Customer Support Technician at Fujitsu

    July 2011 - September 2012

    - Providing 1st line support for the Home Office IT Service Desk, answering support queries via phone & email. - To log & prioritise system & user support calls for the 2nd line support team. - Recording and rectifying faults as reported on: PC's, servers and laptops, printers, scanners, fax machines and mobile devices. - Writing progress and statistical reports for supervisors and managers. - Configuring and managing email accounts on MS Outlook. - Using Active Directory - Frequent use of Citrix XenApp. - Train and supervise other support engineering staff. - Track, monitor and report on all Help Desk incidents within defined customer service levels.

  • Apprentice IT Technician at Zenos IT Academy

    February 2011 - July 2011

    - Network Support - Customer Support - PC Support - Teamwork - Operating System Support

  • General Assistant at Synctech

    July 2005 - February 2011

    - Organising files and folders - Writing up documents and reports using MS Word, PowerPoint, Excel, Access and Publisher - Providing High-Level Customer service

  • Admin Assistant at Azmi-Rana Solicitors

    July 2007 - July 2007

    Organising files and folders Writing up letters Backing up files on a weekly basis Helping reception staff Assisting the solicitors

Imran Ahmed's Education:

  • The University of Salford

    2012 – 2015
    BSc (Hons) Business Information Technology

  • Loreto College

    2008 – 2010

  • Abraham Moss High School

    2006 – 2008

  • Albion High School

    2003 – 2006

Imran Ahmed's Interests & Activities:

Love researching about Information security and the latest cyber threats that occur from multiple online resources including; Newspapers, articles and blogs.




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